We take pride in carefully packaging all of our glasses to ensure they arrive at your doorstep in perfect condition. But let's be real it, accidents can happen during transit and we understand how utterly disappointing it would be to receive an item that's damaged.
If this happens, don't stress - we've got you covered by providing a 'Hassle-Free' replacement. To start the process, simply take a few photos of the broken glass and it's packaging. Photos should include the following:
Once you've taken these photos, send them to us with your order number to support@franklyjames.com.au
We'll investigate the matter and get back to you within 1 business day to arrange a replacement. We're committed to making sure your experience with Frankly James is a positive one, we'll do our best to make things right in the unfortunate circumstance of receiving a defective order.
It is against the law to post broken glass - please do not send this back to us. We ask that you kindly dispose of it safely.
Do you have questions about any of glassware or can't seem to find the answer you're looking for?
Send us a message and we'll get back to you within 24 hours or give us a call.