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    Exchanges & Returns

    We're committed to ensuring you are 100% satisfied with your purchase. We understand that sometimes things don't work out. That's why we've made our exchange and returns policy as easy and stress-free as possible.

    Non-Personalised Glassware:

    If you're not completely happy with your non-personalised glassware purchase, you have 60 days from the date of purchase to request an exchange or return. The glassware must be unused and in perfect condition.

    Engraved Glassware:

    All engraved glassware is non-returnable and non-exchangeable, as it's personalised just for you/them.

    FJ Glass 2 Year Quality Guarantee:

    We stand behind the quality of our Frankly James glassware. If it breaks within the first 2 years of purchase due to normal and reasonable use, we'll replace it at 50% off the original price. Intentional damage or accidents caused by misuse are not covered. See our full Quality Guarantee here.

    Start an Exchange or Return:

    1. Email Us: Send an email to with the subject "Return Request - Order Number [your order number]" and include your order number, reason, and request for a return label.
    2. Receive Your Label: We'll send you a return label via email within 1-2 business days.
    3. Pack and Send: Attach the label to the original box and pack the glassware securely. Drop it off at your nearest post office.
    4. Processing: Once we receive it, we'll process your exchange or return within 1-2 business days.

    If your glassware arrives damaged, please contact our customer service team immediately to get a replacement. See our full Broken Glass Policy here.

    Note: It's illegal to send broken glass through the mail.

    If you have any questions about our returns and exchanges policy, please contact our customer service team. We're here to help make the process simple and easy for you.

    Get In Contact

    Do you have questions about any of glassware or can't seem to find the answer you're looking for?

    Send us a message and we'll get back to you within 24 hours or give us a call.


    PHONE: 1800 796 860

    Days: Monday - Friday 

    Hours: 9:30am - 4pm 

    WAREHOUSE ADDRESS: 6/25-37 Huntingdale Rd, Burwood, Vic 3125