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    Quality Guarantee

    60-Day Happiness Guarantee on Non-Personalised Glassware:

    If you're not completely satisfied with your FJ non-personalised glassware, simply return it within 60 days of purchase. It must be unused and in perfect condition to qualify for an exchange or full refund. No hassles, no worries.

    Personalised Glasses:

    We know that personalised engravings make each glass special. That's why all engraved glassware is final sale. Since it's customised just for you/them, we cannot accept returns or exchanges on these unique pieces.

    2 Year Frankly James Quality Assurance: 

    All FJ Glasses aren't just beautiful, they're built to last. If any FJ glass breaks within the first 2 years, we'll replace it at 50% off the original price with the same or similar glass of equal value. That's our commitment to quality and to you! Please note that this guarantee does not cover breakages due to improper use or intentional damage.

      What's Not Covered:

      • Returns or exchanges on engraved glassware.
      • Returns on items that have been used or are not in their original condition.
      • Returns on sale items or gift cards.


      Damages or Defects?

      If something's not right with your order, contact us right away at We'll make sure you are 100% happy with your purchase.  



      We're here to help. Reach out to us anytime at, and we'll gladly assist you with any questions or concerns.

      Get In Contact

      Do you have questions about any of glassware or can't seem to find the answer you're looking for?

      Send us a message and we'll get back to you within 24 hours or give us a call.


      PHONE: 1800 796 860

      Days: Monday - Friday 

      Hours: 9:30am - 4pm 

      WAREHOUSE ADDRESS: 6/25-37 Huntingdale Rd, Burwood, Vic 3125