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Shipping & Delivery
We are committed to providing your with the best, seamless shopping experience!
Any order placed before 12pm Monday to Friday AEST will be dispatched on the same day from our warehouse in Melbourne, Victoria (excluding public holidays).
All our orders are shipped through Australia Post. This is a registered freight service where you can track your order easily, using the tracking code that we via email post-purchase. For the latest updates regarding Australia Postread more here.
Shipping Rates & Time
SERVICE |
ORDER VALUE |
PRICE |
EST.DELIVERY TIME |
Standard |
Above $75 |
FREE |
2-8 Days |
Standard |
Below $75 |
$10 |
2-8 Days |
Express |
Above $150 |
FREE |
1-4 Days |
Express |
Below $150 |
$15 |
1-4 Days |
International |
N/A |
$25 |
6-25 Days |
Expected delivery time frames may vary.
Click & Collect
If you live in Melbourne, Australia you are more than welcome to pick up your order from our warehouse once it has been fulfilled.
Simply select the Click & Collect at checkout and within 24 hours you will receive a notification that your order is available to be picked up from our warehouse. Your confirmation email will have our warehouse address listed on it.
*All orders are only available to be picked up during business hours, once you have received an email confirmation*
International Shipping Information
Global Reach, Local Touch
At FJ Glass, our shipping extends across the globe, embracing all countries, including New Zealand, USA, Canada & The United Kingdom. Our commitment to delivering excellence ensures that your purchases arrive securely at your doorstep, no matter where you are.
Tailored Solutions for Unique Needs
Have a particular shipping request or a destination-specific inquiry? Our dedicated support team at support@franklyjames.com.au is ready to provide personalized assistance for all your shipping needs.
Transparent Pricing for Every Destination
The cost of shipping outside of Australia is a flat fee of $25 AUD. With FJ Glass, you can expect no hidden fees, only clear and fair pricing.
Understanding International Charges
While we strive to make the shipping process as smooth as possible, some international orders may incur additional duties, taxes, or VAT. These charges are outside of FJ Glass's control and must be handled by the customer.
Tracking Made Easy
After we've shipped your order, we'll keep you in the loop with a tracking number via email. It may take up to 48 hours for the tracking details to activate, but rest assured, your order is on its way. If you haven’t received a tracking number after 48 hours, please reach out to our customer support team.
Need Help with Your Order?
If you encounter any issues or if your order hasn't arrived within 12 business days, please reach out to support@franklyjames.com.au with your name and order number. We’ll look into it ASAP. We're here to make things right for you and your milestone moments.
Flexibility with Deliveries
Whether it's a P.O. Box or Parcel Locker, FJ Glass offers flexible shipping options to suit your convenience.
Get In Contact
Do you have questions about any of glassware or can't seem to find the answer you're looking for?
Send us a message and we'll get back to you within 24 hours or give us a call.